FAQs

售前服务

是的，天鸿可以根据客户需求定制减速机的颜色。如果您需要定制减速机或齿轮箱，请将您的具体信息和要求提供给我们的销售团队，我们会尽快与您沟通并确认产品详情。

天鸿提供标准和非标定制的齿轮减速机与齿轮箱产品，以满足客户的需求。我们的销售和技术团队会根据客户要求、工业应用、运行条件以及性价比等因素，推荐最合适的型号和解决方案。

  1. 齿轮箱类型、速比、输入输出形式、安装方式及电机信息等；
  2. 采购数量；
  3. 外壳颜色；
  4. 运输方式；
  5. 认证要求。
  6. 其它具体需求。
  1. 您可以参考我们的目录样册选择合适的齿轮箱和减速机。
  2. 您也可以提供所需输出扭矩、输出速度、电机参数等技术信息，我们将帮助您选择最合适的齿轮箱和减速机。

天鸿提供空运、海运、铁路运输、快递等多种运输方式。我们将与客户一起确定最适合的运输方式。

质量控制

根据DIN1328标准，我们的齿轮精度等级为6级。

天鸿自主进行齿轮的廓形磨削和圆柱磨削，我们的工厂配备了八台顶级精密齿轮磨床。
天鸿在数控机床上加工齿轮和机身。
我们拥有CE、ISO9001、ISO14001、ISO45001认证证书。

保修服务

请联系天鸿的售后团队，他们将全力为您提供帮助。
邮箱： support@tanhon.com.cn
电话：+8615567087890

质保期自产品使用之日起计算，为期12个月，且最长不超过18个月。

质保支持团队的官方邮箱是 support@tanhon.com.cn。 如需紧急服务，请联系电话: +8615567087890

Trouble Shooting

In case of gearbox breakdown, refrain from disassembling the parts immediately. Instead, kindly reach out to the respective sales representative in our Foreign Trade Department. Please furnish the details indicated on the nameplate, such as gearbox specifications and serial number, duration of use, type of fault, and the quantity of affected units. Subsequently, proceed with the necessary actions.

The issue is likely caused by uneven meshing between gears or a damaged bearing. A possible solution is to inspect the lubrication and replace the bearings. Additionally, you can seek further advice from our sales representative.

Maintenance

  1. Ensure protection against rain, snow, humidity, dust, and impact.
  2. Use wood blocks or other materials to elevate the gearbox off the ground.
  3. For unused gear units that have been opened, apply anti-rust oil to their surfaces before returning them to storage promptly.
  4. If the gearbox has been stored for 2 years or longer, inspect cleanliness, mechanical integrity, and the presence of the anti-rust layer during regular check-ups.

Tighten the bolts on the gearbox surface and monitor the unit. If oil continues to leak, please reach out to our sales representative in the International Trade Department through support@tanhon.com.cn.

After approximately 400 hours or 3 months of new gearbox usage, the lubrication should be replaced. Following this, the oil should be changed roughly every 4000 hours. It is important to avoid mixing different brands of lubricants. Ensure the gearbox housing contains an adequate amount of lubrication and conduct regular checks. If the lubricant is found to be degraded or the level has decreased, promptly replace or refill the lubricant.